◦ Troubleshooting

“The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.”

— John Foster Dulles

Troubleshooting

Principia delivers workable solutions that address senior leadership’s most perplexing problems, build competitive advantage and enhance operational performance.… in particular providing seasoned advice for seasoned executives on:

  • Taking risk in an “information starved” environment
  • Making “tough calls” when circumstances demand
  • “Moving on” from approaches that just don’t work
  • Confidently initiating, redirecting and managing large scale change

Areas of Focus include 3 of the biggest problems organizations face:

       Leadership Alignment        Leadership Performance          Leadership Succession

“When we were struggling with the power structure at work and not getting the support we needed to get the job done, Keith set about aligning the requisite forces to … take charge of the situation.” Julian E. Pate III, Director, Education, Focus: HOPE

Deliverables: Increased capacity to confront & solve troubling corporate problems

  • A transfer of learning esp. root causes as well as “what’s working and what’s not”
  • Solutions having the best probability of success with expected outcomes
  • Recommended path(s) forward with associated implications
  • Working with leadership to implement the solution

“One of Keith’s strengths is the ability to realistically assess a situation and find a pathway through it that acknowledges the “brutal facts” but engages the team in finding a solution.” John Cleveland, President, Innovation Network for Communities

Approach: Principia’s value lies in

  • Discreet interaction(s) with key stakeholders
  • Identifying critical points of leverage
  • Recommending solutions that work and working with leaders to implement

“I love Keith’s ability to work through difficult issues objectively and positively. Keith had to overcome significant resistance without harming the organization – which he did!”          Beth Ardisana, Board Member, Focus: HOPE

“Keith is one of the most talented executives I have ever met. He is able to help senior executives to improve their management styles, negotiate complex problems and determine how to improve almost any situation. His technical and people skills are tremendous!“  Dr. Sheila Ronis, President, University Group

Bottom line: If you are interested in driving marked improvement in your team’s ability to address your particular challenges, please call (313) 909.3034.

 

 

 

 

Recent Posts

How to Maximize Your Online Presence During the Pandemic … a guest post

Photo via Rawpixel

Most small businesses were completely caught off guard by the coronavirus pandemic. Unfortunately, many have been forced to shut down permanently in the wake of such a significant business disruption. But some businesses have managed to adapt to these changing times.

Now more than ever, small business owners need to find ways to maximize profits—without sacrificing ethics. If you own a small business, check out the tips in the following article brought to you by Principia, which can help boost your online presence and continue turning a profit during the pandemic.

Essential Tools for Tourism-Driven Industries

There’s no doubt that one of—if not the—hardest hit segments of the economy is the tourism industry. Tech tools can help restaurateurs and hoteliers up their game, though. Business owners in this segment have access to numerous digital tools that can help them cut costs and increase their bottom line, such as for training purposes and digitizing menus. Maximizing efficiency by relying on electronic options that reduce paper consumption and man hours is a solution you can feel good about.

Along that same line of thought, if you own a bar or restaurant, maximizing profits can be a challenge. Inventory management tools can save you time and labor while freeing up cash by reducing your standing inventory value. This type of app helps you track important analytics about your stock so you can optimize your reorder strategy, minimize inventory shrinkage, and phase out products that aren’t selling.

Many other industries, including casinos, hotels, and retailers, can take advantage of similar tech tools. Accommodation management tools like Cloudbeds and Frontdesk Anywhere can help hotels avoid overbookings and ensure that rooms are clean and ready on time.

Customer accessibility is similarly enhanced. Retailers can use online ordering systems to enable customers to shop from home. Casinos can use CRM software to track the value of repeat customers and manage promotions to maximize return. There are industry-specific tools for virtually any business sector, so explore your options.

Innovation in the Digital Age

When your business faces new obstacles, it’s time to innovate. Shifting your strategies to the changing times is essential for surviving and thriving through major upheavals, like the current coronavirus pandemic. For example, Econsultancy points out companies that are enjoying the greatest success during the pandemic are those that are actively engaging with their customers on social media.

With that in mind, consider shifting your marketing strategy to focus on your social media presence. Besides cultivating more genuine relationships with your target consumers, social media marketing is an extremely cost-effective way to increase brand awareness and promote your products.

Tapping into Professional Expertise

The best business owners know that they can’t do everything on their own. Outsourcing time-consuming tasks will free up your time for more important things, like pursuing new sales channels or fine-tuning your product selection. In many cases, it pays to hire freelancers. For example, if you’re new to the world of e-commerce, you can hire an e commerce specialist to help establish and grow your business online.

Business owners and managers can also turn to online education opportunities to enhance their own skills and management practices. Expanding your own leadership capabilities and delving deeper into proven practices can help you refine your professional expertise.

Enhancing the Customer Experience

Keeping your customers happy is vital to the ongoing success of your business, especially during a time when people are struggling with stress and uncertainty. There are several different ways you can go about improving the shopping and service experience for your customers.

First of all, Marketo says to make sure your website is easy-to-use and mobile-friendly. An elegant and intuitive site is much more likely to convert visitors into paying customers. If your website visitors can’t find what they’re seeking, they won’t hesitate to visit your competitors.

As your business expands into the e-commerce world, make sure your customer service strategy can keep up. Use a combination of live chat apps, chatbots, and freelance customer support assistants to ensure customers’ needs are met quickly. The last thing you want is to lose a sale because an inquiry falls through the cracks!

Innovation is key to keeping your business moving forward during the pandemic. Online tools and digital growth strategies will help you maintain your revenue and reduce business expenses while embracing positive ethics. The best part? The changes you make today will continue benefiting your business long after the pandemic ends!

Look to Principia for more ideas and information that can help you take your business to the next level!

Chelsea Lamb has spent the last eight years honing her tech skills and is the resident tech specialist at Business Pop. Her goal is to demystify some of the technical aspects of business ownership. She can be found at:  businesspop.net.

  1. 5 Essential Steps to Starting a Business Out of Your Home … a guest post Leave a reply
  2. How to Thrive as a Remote Worker … a Guest Post Leave a reply
  3. What to Do When Your Small Business Closes … A guest post Leave a reply
  4. EPA Mandate Fuels Environmental Crisis for America’s Poor Leave a reply
  5. Look beyond the Fortune 500 for real success! 2 Replies
  6. Focus: HOPE/University of Michigan Partnership Closing the Gap Leave a reply
  7. Lowering the Achievement Gap for Minorities is Doable Leave a reply
  8. Tomorrow’s Future Workforce 1 Reply
  9. Excerpts from “When Minorities Become the Majority 2 Replies